Group conditions apply for more than 10 bookings. The beach was beautiful, lots of seaweed that the workers tried hard to get rid of. We have taken note of your concerns and assure you that corrective action will be taken. It appears that all they do is offer to sell you things that's not delivered and pocket your hard earned money.More, Dear Guest,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Hotel. Here are the exclusive services that you will enjoy if you purchase The Signature Level service: Exclusive access to our Gravity Sky Lounge with Infinity pool and bar service, from 10am to 7pm. Grand Palladium Cancun-Costa Mujeres & TRS Coral Hotel, Grand Palladium Riviera Maya Resorts & TRS Yucatan Hotel, Grand Palladium Punta Cana Resorts & TRS Turquesa Hotel, FAQ Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Costa Mujeres & TRS Coral Activities, Grand Palladium Riviera Maya & TRS Yucatan Activities & Highlights, Grand Palladium Puerto Vallarta Activities & Highlights, Grand Palladium Jamaica Activities & Highlights, Grand Palladium Punta Cana & TRS Turquesa Activities & Highlights, Grand Palladium Costa Mujeres & TRS Coral Menus, Grand Palladium Riviera Maya & TRS Yucatan Menus, Grand Palladium Punta Cana & TRS Turquesa Menus, Palladium Wyndham form strategic alliance, This topic has 3 replies, 3 voices, and was last updated. (As well as the discounted rate). First off, the resort is absolutely beautiful and in a pretty cool location. We waited 30-40 minutes between courses. Dear LuvPlmTrs,Thank you very much for your review on your recent holiday experience in december at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed most aspects of your stay among us. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. PLUS, PLUS, PLUS!!! Some issues:1) the kids club is not well run. We do invite you to visit again in the near future to once more have a Grand vacation with us. My husbands food..COLD again!! at Grand Palladium Jamaica Resort & Spa, responded to this review. Tripadvisor performs checks on reviews. Later, I realized that this was not true. We paid $1,599 for a down payment on a Palladium Travel Club membership. They had a foam party while we were there and we had a lot of fun!! SALE PRICE $9,500.00 This luxurious membership offers ~ 280 Palladium Nights, 20 World Weeks,and a free week allocated to the member for every 10 weeks used of vacationing. Do it. It is important that our guests have a grand vacation and it is great to know that you enjoyed your stay. There are junior level memberships which give members access to travel club rates on standard rooms and junior suites. the food is horrible!!!!!! There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. ColonialKantenah, Directora de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review. Kind Regards,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. The food was good, but the service was miserably slow. I'm going to put my two cents worth in here since I own a timeshare in the states. I have never eaten a fried egg COLD!! We saw other guest wearing white robes in the spa. Palladium Travel Club members 9 years ago Save We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. We apologize once more for having not met your expectations.If you do decide to return to our property in the near further, please let us know it will be our pleasure hosting you once again. All Inclusive charge is mandatory and per person. The restaurant wasnt full, so we couldnt figure out whey the service was so inconsistent. Although I read a lot of bad reviews about this property I still went on with a positive mind so here is my review!The grounds of the resorts are great, they keep it very clean and my rooms was clean on time every single day!We got there and got greeted and welcomed with some fruit punch drinks, the check in process was quick and easy, we arrived there around 3:15pm or soplease be aware THIS RESORT IS NOT IN MONTEGO BAY!! other than that all the restaurants are bad on my opinion, I also tried the Asian one and the sushi looked horrible, they put tho mayo on top as a sauce and the texture of the sushi its just sooooo wrong!! The anticipation of the trip was truly a let downit never lived up to the hype. it tasted really bad. The chaotic set up, the distance to everything, the rude and aloof staffthe disappointing food left me longing for a nice cruise ship. We were not told that they were in a different type of membership. The kids club was great, my son loved it and the staff were great with him. For us, it just wasnt worth it. On top of that, the "3-year membership" was only for 2 years. We were approached at the reception desk by carmen when she went through everything that we were to get here at the Royal Suites. it was literally a boil pasta with a bunch of vegetables on top, no flavors not nothing!! It was a bit scary and exhilarating at the same time. Submit Palladium Travel Club Membership Levels To Obtain 10% OFF Get instant promo codes with up to 10% OFF on annual subscription SHOW DEAL 5% OFF Deal Catch 5% OFF Discount Code Avail of this latest coupon code of 5% off, lay back and get relaxed. It would be nicer to review the membership offer and how you can benefit from it before committing. Although we didnt starve, the buffets were disappointing. It gives you "booking priority" but is that worth $1,599 (as a down payment)? 8 years ago. Dear Courtxxxxxxx,Greetings to you our valued guest. King bed, top floor, close to the pool and beach. They offered us a free bonus week as compensation. You can book your unit in various types of accommodation such as: Standard, Junior Suite, Loft Jr Suite, and a Jr suite plus. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Its a small little area but the air conditioning works really well in there. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Its not a gentle ride. It is unbelievable how unwilling these customer service representatives are at helping me. That was maddening given the extreme heat and up/down terrain of the property. SO IT IS FAR FROM EVERYTHING!!!! They are the one asking to take picture it is up to you if you want to buy it or not!! It's bad enough what you go through in the states but then to do it in a foreign country? Although I am not a TC member, I believe you would be required to upgrade your existing membership level to get access to higher level rooms. The toilet and shower were enclosed with contemporary heavy frosted glass. So I am curious to hear more about this club. You couldn't pay me to do that. and how do you join and what are the benefits? Also, Please remember, you are paying for lodging in advance and not for the food, that's where they make their money. The #1 Palladium Resorts & Spa Fan Site. I'm still waiting for the email and my booking.On Sepember 4 I received another sale pitch if I pay off another 2 yrs I would receive another promotion. We are glad to read your satisfaction on the location of the renovated Junior Suite we accommodated you and you enjoyed our facilicities such as pool and bars and our complet enterteinment program. The buffets were average at best. . !Drinks: The drinks are really good!! There was not wait time at all, the most we waited was probably 5 minutes in all the restaurants we tried.The other couple we met tried the Mexican restaurant as well and it was SUPER BAD! I knew immediately when she said a breakfast meeting exactly what she meant. It was our pleasure hosting you and we would love the opportunity of hosting you in the near future, so you may once more have a vacation nothing short of Grand! I'm sure some people really enjoyed it. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. Can someone please shed some light, is this new, etc. Not combinable with any previous Travel Sale 2022 offer. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. . Still waiting for a reply.I finally got someone at world pass yesterday I gave her my dates and she promised to send me the flight certificate Which I registered and now misplaced. we booked thru the same agency we booked our transfer and it was fantastic!! Given the cost and our disappointment with the resort overall, we declined the membership. We signed a contract and paid $1,540 for our membership. Gold Class Sinema SalonuVallaury'nin Cercle d'Orient kulbnde larnda ad geen resepsiyon salonlar, Kulbe ye olmayan misafirler iin yaplm karikatr bilardo salonu, . Location See travel guide. Whenever we had somebody giving us a good service we tipped! Later, I realized that this was not true. I list the. Made us welcome.. Had so much fun playing the games with them, so much so .. We will be back .. :). At the outset, please accept our humblest apology for the delayed response to your feedback. Barcelo Maya Palace or Maya Riviera for 18 year old? The travertine floors were beautiful and the furnishings were a mix of modern and British Colonial. It is wonderful to read that you loved every aspect of your stay, from the wonderfun wildlife around us to the quality of our buffets; the gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. There is no air conditioning and the ceiling fans do not help. They have great dancers we even got to participate in one of the games hosted by the entertainment team and it was so much fun!!! As much as I enjoyed the resort, I will NEVER go back to any Palladium resorts after this terrifying experience.More, Dear Maryo HS,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. So, if the contract states standard, jr suites, loft jr suites, and jr suite plus, how do we get to the other levels, or multiple bedrooms? I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. We were soaked from sweating by the time we got our keys and found our rooms. I . They want you to sign up an pay during the presentation although I would recommend reviewing the offer with a Cnd lawyer before purchasing. I just got back from 5 nights honeymoon. the Vacation Store Online Website? Tripadvisor performs checks on reviews. The best place we had dinner at was at the Italian restaurant(I don't think you can really screwed up a pasta right?) *Booking priority in all our Resorts. Depending on the level and membership purchased, the term of membership can vary from 5-50 years. Trying to catch up with our group and find them in the resort each morning was challenging, but we managed. Ambassador memberships must be at least governor level while I believe that Signature memberships are presidential level. FAQ - Where can I find Information on ALL the Puerto Aventuras Resorts? 2; 2; . I would like to point out more about this system. Loving The Palladium since 2003 " Live Vicariously ", Bienvenidos! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. A variation of this level offers access to Royal suites junior suites as well. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. There are 20 villas on each side of the property. Palladium Travel Club rewards your loyalty and preference with exclusive benefits to make a difference: Get ready to discover what is waiting for you at Palladium Travel Club! I am not sure if I can advertise complete details, but please feel free to reach me if you have questions. Grand Palladium R, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, Grand Palladium R, Front Office Manager at Grand Palladium Jamaica Resort & Spa, responded to this review. You just have to wait for the next one. The final variations are Ambassador and Signature. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This club is a big scam. We had a great room villa 9 #1931. Live Web-Cam view of EDSS @ Kantenah Palladium. I ordered the japans rice and it wasn't bad.,but guess what? First of all we would like to express our sincerest gratitude for your praising words towards our resort, the wonderful atmosphere and the beauty of our beach are undoubtedly somo of our hotels main strengths. While there, we attended a presentation for the Palladium Travel Club, which offers access to other Palladium resorts. Because the resort forgot about us, they did not have a room for us with our group. If you come out to catch a ride and the shuttle is nearby or just passed you, they dont stop or come back for you. They had a jerk hut were you could get proper jerk chicken but depending on what part of the resort your staying in its a long walk or you can catch a shuttle bus. The ocean was often warmer than the pool! They apoligized by saying they had giving us the wrong bracelet. Each villa is three-stories tall and there is NO elevator. roofs, due to the polished tiles it was difficult to walk anywhere.Staff were excellent and very accommodating even during difficult busy periods.Would definitely return to the area, however, would try an alternative complex, Dear Trevor D.,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays in Christmas as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.We deeply regret reading that our service in this special time did not live up to your expectations however we thank you for your comments in order to improve our service. Exclusive rooms >. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. I tried to use the world pass to book a flight the phone number just kept on ringing without an answer all so the numbers on the travel club cards no answer.I tried emailing reservation at world pass. We had a partial ocean view room with a private patio which was cool. We got our keys, but the front desk agent just gave us a bunch of papers and didm;t explain anything to us as of what's on the resort, she didn't mention the ''coupon book either'' she only gave us our keys and asked us if we were celebrating anything(which we had email the resort ahead to let them know if was our honeymoon) she gave us our keys and sent us our ways. It's such a shame because the property and setting is gorgeous. I found the food okay, it's a buffet, so my expectations weren't high, my husband didn't really like it. Had the best time staying at the grand palladium.. Food was amazing .. Hotel was clean .. Quick service .. Entertainment was fantastic. The membership starts at about $15K and goes up to like $70K, depending on the level and duration that you choose. Housekeeping: Whoever was cleaning my room was AMAZING!! We are pleased to know that you enjoyed your vacation at our beautiful Resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The forum Palladium Travel Club is closed to new topics and replies. It was very chaotic. Hotels in Ibiza, Spain, Mexico, Dominican Republic, Jamaica, Brazil and Sicily. Good or bad experiences? We went in August, so the heat and humidity was stifling to say the least. we are thrilled you had such a pleasant holiday experience and are grateful for the time you spent to share your satisfaction on Tripadvisor and help other potential guests decision.First of all we would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotels main strengths and we will make sure to share your heartwarming words with them. ). At the junior and governor level, there are also plus levels, which entitle you to some additional optionsswim up suites for example. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? The resort is beautiful, just like the pictures. He seemed to enjoy his job and encouraged us to try some new things each night. 9. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. COLD!! It had a smoked flavor through it and it was full of mussels, and shrimp. Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers a tailored program with exclusive benefits for all its members. This level gives access to all room types as well as the ability to combine two adjoining rooms as one reservation while only needing three adults. They forgot about my son in the waterpark. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. Flexible cancellation >. We had drinks and played the 2-cent slots. In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. They aren't. Instead, they are memberships of negligible value and sold through questionable tactics. Best all inclusive resort, beach and night life? PLUS 16 dollars for 1 picture??? THE ROOM: The room itself was gorgeous. 51. It is delightful that you felt right at home and that you loved the hospitality received from our team of ladies and gentlemen, who made your stay fabulous! The biggest advantage is that others can use the weeks. This is the version of our website addressed to speakers of English in the United States. The seafood paella that accompanies the jerk chicken was every bit as good as I've ever had. Re: Palladium Travel Club members. They want you to sign up an pay during the presentation. There is a required 90-minute presentation where they show you the various levels of rooms available, then at the very end they take you to the "Finance Area" where the cost is finally revealed to you. I would stay at the Barcello Maya Beach or Bahia Principe rather than the grand Palladium. Just spent two weeks at the Palladium and was expecting someone to approach either the Wife or I to attend one of their meetings but to both Our surprise we weren't bothered once. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? The staff wasnt rude, but you dont get a feeling of being welcome either. . Unique benefits with Palladium Rewards >. I asked each day to be relocated to be with my family to no avail. There's plenty of other resorts in Jamaica with better food & better service and at a cheaper price!! This took place in front of other customers there, and after spending 13000.00US dollars buying their membership. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. New way to use Palladium dollars in Riviera Maya. Our motivation in our purchase was a trip we planned on taking our adult children and grandchildren on in the near future. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. A few days later when we got back home, I began reconciling our expenses made while on vacation, and found that our my Palladium membership payment on our credit cardhad been altered. So if you plan a wedding the entire party can use the weeks. There are also discounts and coupon books for other services. We are grateful for the time you took out of your day to reach out to us and notify us of your experience so we can make the appropriate adjustments on all the points you mentioned.Once again, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable holiday experience. The Jerk Hut is an AAA++ hidden gem.SPA: I had two massages while I was there. It allows the playing of campaigns in the far future , using elements such as cybernetics , mecha , mutations , robotics , space travel , starships , and xenobiology Star Wars Saga Edition Role-Playing Game Wiki Navigation com's scenario download section Old Republic The Disney era of Star Wars . !The entertainment team is great! Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. We requested and were given robes, as they were not offered otherwise. Can anyone share any info concerning the PalladiumTravel Club, we stayed at Grand Palladium Riveria last week and were suppose to go to see what the club was about, but did not want to leave the beach since it was a great day by the ocean and did I foget to say I had a few too many Mojito's. 4 years ago. the staffRUDE! Best all inclusive for kids but with great food? Membership levels. We sign up for the 10 years package and paid over $2000.00 usd in June. The room had a jetted tub and a nice balcony. Later, I realized that this was not true. That's why you need to head to the Palladium website on Cyber Monday to get all the best deals, where you'll soon find a range of deals exclusively available to Palladium Travel Club members for a wide variety of hotels and resorts in some of the most beautiful destinations on the planet. The couple I spoke to at length had been members for years and had just renewed their membership. The onion rings were very good and the bartender was such a nice guy. Q: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. But if I had to pay again, I'd skip it. And at each level, the benefits and exclusive treatment get even better! Needless to say that we had just live an extremely embarrasing situation. Answer 31 of 70: We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once more, thank you for your comments. 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